Refund and Returns Policy

Last updated: December 2025

Made-to-Order Products

All garments in the AQN8 Apparel collection are made to order. Because each product is produced specifically for you after your order is placed, we cannot accept returns for change of mind, wrong size selection, or personal preference.

Defects and Damage

If you receive a product that is defective (manufacturing flaw, printing error) or damaged during shipping, you are eligible for a replacement or refund. Contact support@aquaneight.fish within 14 days of delivery with your order number and clear photos of the defect or damage.

Wrong Size

Wrong size is not grounds for a return or refund unless the sizing is demonstrably defective (e.g., the item was produced in the wrong size from what was ordered). Please review sizing charts carefully before ordering.

Refund Process

Approved refunds are processed to the original payment method within 5–10 business days of approval. Shipping costs are not refundable unless the return is due to our error.

Replacements

For approved defect or damage claims, we will produce and ship a replacement at no additional cost. Replacement production and shipping timelines follow standard fulfillment windows.

Digital Products

If any digital products are offered in the future, they are non-refundable once delivered due to the nature of digital goods. Any exceptions will be stated at the point of purchase.

How to Request a Return

1. Email support@aquaneight.fish with subject line "Return Request — [Order Number]"
2. Include your order number, the item(s) in question, and clear photos showing the defect or damage
3. We will review your request and respond within 2 business days with next steps

Contact

For return and refund questions, email support@aquaneight.fish.